If you can’t find the answer you’re looking for, feel free to email us athei@iisak.com. We're happy to help.
Just add your product to the cart and follow the checkout steps. You’ll receive an email confirmation once your order is complete.
We accept credit cards, online banking, and other secure payment options supported by Stripe
If you need to make changes, contact us as soon as possible at hei@iisak.com. We’ll do our best, but if the order has already shipped, changes won’t be possible unless you want to make an refund.
You’ll receive a tracking link by email once your order has been shipped. If you haven't received any, please contact us a hei@iisak.com
Most orders are delivered within 2–4 weeks in Finland. EU deliveries may take longer depending on the destination.
We currently ship within Finland and selected EU countries. If you're outside of this area, contact us and we’ll see what we can do.
Shipping within Finland is 5.90 €. Orders over 300 € qualify for free shipping.
Yes. You can return unused products within 30 days of receiving them. Email us first at hello@iisak.com to get return instructions.
Please email us with a photo and your order number within 14 days. We’ll arrange a replacement or refund.
Once we receive and inspect the returned item, we’ll process your refund within 14 days.
All of our products are made in Finland, by Finnish artisans.
Designed and crafted in Finland.
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